Support

We’re a small team and we read every message. Email contact@onceuponamerica.us and we’ll help — usually within a couple of business days.

Common questions

How do I manage or cancel my subscription?

Subscriptions are billed by Apple or Google, so you cancel them there:

• iPhone / iPad: Settings → tap your name → Subscriptions → Once Upon America.
• Android: Play Store → Payments & subscriptions → Subscriptions → Once Upon America.

You can also tap Manage subscription in the app under Settings.

I subscribed but don’t see my access

Open the app → Settings → Restore purchases. That re-syncs an existing subscription to your account.

How do I delete my account?

In the app: Settings → Delete account. You can also request deletion on our account deletion page.

What ages is it for?

The stories are written for young listeners — roughly ages 4–10. It’s ad-free and screen-free — audio only.

Do stories work offline?

Yes — download a story from its player or the Downloads screen and it plays without a connection. Downloads live on your device.

Still stuck?

Email contact@onceuponamerica.us with your device, the app version (Settings → About), and what happened, and we’ll sort it out.

See also our Privacy Policy, Terms of Use, and Children’s Privacy.